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GnetFarm-outs & farm-ins24/7 urgent line · AI always on
Someone answers. Including at 3 a.m.
When a live job is going wrong, the urgent line is staffed — any hour, any day. Everything else runs Mon – Sat, 9 am – 6 pm ET, the in-console AI agent answers the quick ones around the clock, and your rates, templates and integrations get built with you from day one.
The support deskOpen
24/7Urgent line, staffed for trouble on a live job
99.9%Uptime target on every surface your business runs on
Always onAI answers, drawn from your own configuration
Included on every plan — support is not an add-on and not a tier.
Urgent lineOpen now
24/7staffed
Uptime target
99.9%all surfaces
24/7Urgent line for anything going wrong on a live job
99.9%Uptime target across the console, apps and widgets
Always onAI agent answers setup questions at any hour
Guided setupTemplates and integrations built with you, not for you to figure out
01 — Reaching us
Four ways in. All of them go somewhere.
Pick whichever suits the problem. The urgent line is staffed around the clock; chat and email run Mon – Sat, 9 am – 6 pm ET; the AI agent answers instantly at any hour.
Every channel lands with someone who knows the product — there is no first-line script and no ticket number to quote back at us.
02 — The AI agent
For the doubt you have at the exact moment you have it.
Most support questions are not incidents — they are a dispatcher mid-task wondering how something works. The agent answers those in seconds, reading your own configuration, at any hour including long after the desk has closed.
It reads your setup, not a generic manualYour rate rules, your zones, your templates and your roles — the answer names the actual setting you have.
It points at the screen to go fix it onEvery answer ends somewhere you can act: the menu path, the record, the toggle.
It hands over cleanlyWhen something needs a person, the same chat goes to the desk with the whole thread attached.
It does not keep office hoursAvailable at any hour, to anyone on your team, at the desk or on the mobile console.
LimoSphere AssistantAnswers from your configurationOnline
How do I add a late-night surcharge?
Add it as a rate rule rather than editing each job. Open Configurations → Rates, add a rule scoped to your pickup window, and set it as a percentage or a flat amount. It lands on the fare breakdown as its own line, so the customer sees why the price moved — and you can still override it inside any single job.
Configurations → RatesGuide: Pricing rules
Try a question
03 — Reliability
99.9% uptime, on the surfaces that take the money.
The console, both apps, your booking widgets and the API are held to the same target. Planned maintenance is announced ahead of time and scheduled into the quietest window for your region — never into a Friday night.
Uptime target99.9%
Covered surfacesConsole · apps · widgets · API
MaintenanceAnnounced · off-peak
Urgent line during an incident24/7
All systems operational99.9% target
Dispatch console99.98%
Chauffeur app99.97%
Passenger app99.99%
Booking widgets99.96%
API & webhooks99.95%
OperationalDegradedOutage
Illustrative · last 60 days04 — Getting started
Live on the board in a week, not a quarter.
A guided start, not a login and a documentation link. We open the account with your data already in it and work through the setup with you, in the order that gets you dispatching soonest.
The same guide lives inside the console afterwards, so whoever joins your team next can walk the path without booking a call.
01We open the account with your data in it
Your vehicle types, your service area and a sample of your real jobs — so the first screen you see looks like your business, not a demo tenant.
Day one02Rates, zones and the money rules
Hourly, transfer and zone-pair pricing, surcharges, gratuity and tax. We build the first few with you on a call and you copy the pattern from there.
Day one to two03Your team, with the right permissions
Dispatchers, accounts, managers and chauffeurs — each on a role that opens exactly the screens and payment actions they should have, and nothing else.
Day two04A real day on the board, watched
You run a live day with us on the line. We stay close through the first week, then hand over to the support desk once the board is yours.
First week05 — Setup help
Your templates, written with you on the call.
Every email and SMS the system sends is yours to shape — and you do not start from a blank editor. We build the first ones together in Template Studio, with your logo, your colours and your sender address, previewed against a real job before anything publishes.
Booking confirmationQuote sentChauffeur on the wayArrived at pickupReceipt and invoiceTrip reminderFlight delay noticeAffiliate job offer
06 — Integrations
Connected properly, once, with someone on the line.
Payments, messaging, flight data and the affiliate network all run on your own accounts. Connecting them is the part everyone dreads, so we do it on a call — keys in, test transaction through, a real message delivered to a real phone before we hang up.
St
StripeCard capture, refunds and payouts on your own account
Tw
TwilioYour SMS sender number, wired to the message templates
Gm
Email sendingYour domain and sender address, authenticated so mail lands
Gn
GnetFarm-outs and farm-ins with operators in 60+ countries
Fa
FlightAwareFlight status on airport jobs, so pickups move themselves
Rc
RingCentralCalls attached to the customer record in the console
07 — Wherever you are
Help travels with the board.
The chat, the guide and the AI agent are in the mobile console too. An owner checking a Saturday night from a restaurant gets the same board, the same AI answers and the same urgent line as the dispatcher at the office.
Set up with you
The connections we wire up during onboarding
GnetFarm-outs & farm-ins
FlightAwareFlight tracking
RingCentralCalls & SMS
TwilioSMS delivery
WhatsAppCustomer chat
GmailMailbox sync
Apple PayOne-tap checkoutFrequently Asked Questions
The urgent line. If something is going wrong on a live job right now — a chauffeur stranded, a payment failing, a booking that will not confirm — a person who knows the product picks up at any hour of any day. General support over chat and email runs Mon – Sat, 9 am – 6 pm ET, and the in-console AI agent answers setup and how-to questions instantly, around the clock.
No. The urgent line, chat, email and the AI agent are part of the platform on every plan. Plans differ by fleet size, not by whether you are allowed to ask for help.
The dispatch console, the chauffeur and passenger apps, the booking widgets and the API. Planned maintenance is announced ahead of time and scheduled into low-traffic windows for your operating region.
Questions about how the system works, read against your own configuration — your rates, zones, templates, roles and integrations. It explains the setting, then points at the screen to change it. Anything it cannot settle goes to the desk on the same thread — answered when the desk next opens, or straight away on the urgent line if a live job is at stake.
We do it with you. The account is opened with your vehicle types and service area loaded, and we build the first rate rules, email and SMS templates and integrations together on calls — then you copy the pattern for the rest.
Nothing changes about access. You stay with the same people on the same desk, the urgent line stays open at any hour, and the in-product guide and AI agent stay in the console for whoever joins your team later.
Ask us something hard before you buy.
Call us with the question your current provider never answered properly. Same number, same people you would reach at 2 a.m. once you are live.
+1 (888) 230-2024 · urgent line answered 24/7.
Pricing
